Application Support - Trading

Application Support

Why Apply?

• Join a high-performing technology team supporting mission-critical financial systems.
• Work across modern cloud environments (AWS) and microservices-based architectures.
• Gain exposure to trading platforms within financial markets.

About the Company

This leading financial services organisation is known for delivering high-performance trading and post-trade solutions across Australian markets. With a strong focus on reliability, scalability, and innovation, the business operates a modern technology stack across both on-premise and cloud environments.

The Role

We are seeking an experienced Application Support Engineer to join a collaborative support team, responsible for maintaining the stability and performance of critical trading and financial systems.

This is a hands-on Level 2 support role, working closely with developers, infrastructure/SRE teams, and business stakeholders to troubleshoot issues, manage incidents, and ensure production systems remain highly available.

What You’ll Do

• Provide Level 2 support across trading, execution, clearing and settlement applications.
• Troubleshoot issues related to performance, data, configuration and system behaviour.
• Respond to and manage production incidents, including investigation, diagnosis and resolution.
• Work closely with engineering and infrastructure teams to escalate and resolve complex issues.
• Support applications running across AWS environments (EC2, RDS, S3, CloudWatch).
• Monitor application health using observability tools such as CloudWatch, Grafana, Prometheus and Splunk.
• Maintain dashboards, alerts and logs to proactively identify issues.
• Assist with service requests, access management and operational support activities.
• Contribute to documentation, runbooks and knowledge sharing across the team.
• Participate in change management processes and support release cycles where required.

What You Bring

• 5+ years’ experience in Application / Production Support roles.
• Strong experience supporting financial systems (trading, execution, clearing or settlement).
• Solid SQL skills (PostgreSQL and/or MS SQL Server).
• Exposure to AWS environments (EC2, RDS, CloudWatch, monitoring/logging).
• Experience working with microservices-based applications and distributed systems.
• Hands-on experience with observability tools (Grafana, Prometheus, Splunk).
• Strong troubleshooting and analytical skills.
• Ability to communicate effectively with both technical and business stakeholders.
• Experience working in ITIL-aligned environments (incident, problem and change management).
• Comfortable working in fast-paced environments and participating in on-call rotations.

Nice to Have

• Exposure to FIX protocol or market data systems.
• Scripting experience (PowerShell, Bash or Python).
• Experience with CI/CD pipelines and deployment processes.

How to Apply

Click APPLY or reach out for a confidential discussion.